Refund policy
Return & Refund Policy
Thank you for shopping with vermoli, operated by Eira Trade LLC. We want our customers to feel confident when purchasing from our store and will make reasonable efforts to resolve eligible return and refund requests.
Return Period
You may request a return within 30 days after your order has been delivered.
To qualify for a return, the product should:
- Be unused and in its original condition.
- Include the original packaging and accessories when applicable.
- Include your order number or other proof of purchase.
Before sending any product back, please contact us at bgrusdhj1@outlook.com for return instructions.
Returns sent without contacting us first may take longer to process.
Damaged, Defective, or Incorrect Products
Please inspect your package after delivery.
If an item arrives damaged, defective, incomplete, or different from what you ordered, please email us as soon as possible.
Please provide:
- Your order number.
- A description of the problem.
- Photos of the product and packaging when appropriate.
After reviewing the issue, we may offer a replacement, refund, or another appropriate solution.
Items Not Eligible for Return
Some products may not qualify for return, including:
- Products that have been used or damaged after delivery.
- Personal-use products that cannot reasonably be returned for hygiene reasons.
- Gift cards.
- Items identified as final sale.
- Products missing essential parts or accessories.
Please contact us if you are unsure whether your product is eligible.
Return Shipping
If the return is required because we supplied an incorrect, defective, or damaged product, we will provide appropriate instructions.
For returns resulting from a change of mind, ordering mistake, or personal preference, return shipping costs may be the responsibility of the customer.
Refunds
Once a returned product is received and inspected, we will notify you about the status of the refund.
If approved, the refund will be issued to the original payment method.
Your bank or payment provider may require additional time to display the refund after it has been processed.
Exchanges
If you would like to exchange an eligible product, please contact us before returning it.
Replacement products are subject to availability.
Cancellations
If you need to cancel an order, contact us as soon as possible.
Orders that have already entered fulfillment or have been shipped may not be eligible for cancellation.
Contact
Store: vermoli
Business Operator: Eira Trade LLC
Email: bgrusdhj1@outlook.com